Shipping policy

This shipping policy explains how Feierblumm Productions a.s.b.l. (doing business as “Feierblumm”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping depending on: order value, product category,etc..

Flat Rate Shipping

To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

• Standard shipping: 2-3 business days

We strive for a swift preparation process and orders are typically processed and dispatched within 4-7 business days so that customers can receive their items promptly.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

International Shipping

We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers. Our services are currently available to customers in the following countries: Luxembourg, Germany, Belgium, France, Austria. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.

Your order will not include any possible customs taxes or duties that your country might impose on packages originating from outside your country. You will be responsible for paying these charges upon delivery. For clarification on rates, please contact your country’s customs office. We are not responsible for any delays caused by the destination country’s customs clearance process.

Please note that the free shipping and flat rate shipping offers are not applicable for international orders.

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

• info@feierblumm.com
• Feierblumm Productions a.s.b.l. – 45, rue de la Gare – L-7590 – Mersch – Luxembourg

This document was last updated on August 3, 2024